Question 1

Do you ship to all 50 states?

Accepted Answer

Yes. We ship nationwide to all 50 states via freight and ground carriers. Most orders ship within 1-3 business days. Large equipment such as racking systems and batteries may ship via LTL freight. You will receive a tracking number once your order ships.

Question 2

How does free shipping work?

Accepted Answer

Shipping is calculated at checkout based on your order total, destination, and item weight. Volume discounts (2-12% off) apply automatically for orders over $1,000. For orders over $50,000, contact us for custom pricing.

Question 3

Are these genuine, brand-new products?

Accepted Answer

Yes. Every product is sourced directly from manufacturer-authorized channels — brand new, in original packaging, with full manufacturer warranty intact. We do not sell gray-market, refurbished, or used equipment.

Question 4

What is your return policy?

Accepted Answer

We accept returns on most items within 30 days of delivery, provided the product is in original, unopened packaging. Special-order and freight items may be subject to a restocking fee. Defective or damaged items are covered under the manufacturer warranty and may be returned at no cost to you. Contact us at (720) 679-8930 to initiate a return.

Question 5

Do you offer bulk or contractor pricing?

Accepted Answer

Yes. We work with solar installers, contractors, and developers on volume orders. If you are purchasing more than 10 units of any item or building a full system, contact us at (720) 679-8930 to discuss volume pricing and a contractor account.

Question 6

What is the ITC Domestic Content bonus credit?

Accepted Answer

The Inflation Reduction Act introduced a bonus tax credit for solar projects that use domestically manufactured components. Products tagged "Domestic Content Eligible" on our site qualify for this additional credit, which can increase the federal solar investment tax credit (ITC) from 30% to up to 40%. Consult your tax advisor for specifics on your project.

Question 7

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, Discover, PayPal, and Shop Pay. All transactions are SSL-encrypted and PCI-DSS compliant. For large orders, we can also arrange ACH bank transfer - contact us for details.

Question 8

Do you offer installation services?

Accepted Answer

Pyra Solar is a pure equipment supplier. We do not offer installation services. However, we can connect you with local certified solar installers in our network. Send us a message at (720) 679-8930 with your location and we will refer you to a qualified installer in your area.

Question 9

How do I know which products are compatible?

Accepted Answer

Our team can help you spec a complete system. Call us at (720) 679-8930 with your project details - roof size, energy usage, location - and we will recommend a compatible equipment package.

Question 10

What warranty coverage comes with the products?

Accepted Answer

Warranty coverage varies by product and manufacturer. Solar panels typically carry 10-25 year performance warranties and 10-12 year product warranties. Inverters carry 5-15 year warranties. Batteries range from 5-10 years. The full manufacturer warranty is included with every product we sell.

Question 11

Can I track my order?

Accepted Answer

Yes. Once your order ships you will receive an email with a tracking number. For freight shipments, you will be contacted to schedule a delivery window. If you have questions about an existing order, contact us at (720) 679-8930 with your order number.

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